Politique de remboursement

Cancellations

The website do not accept cancellations. If the Buyer absolutely has to cancel an order (error of the ordered product (s), etc.), the Buyer must contact the customer service as soon as possible. Depending of the product ordered,the time and the order history of the buyer a solution might be given. In the case a cancellation is accepted and a refund needs to be done, it will be under a credit store/voucher.

 

Problems of Quality or Non-conformity

In the case of receiving a product that differs with the order (malfunctioning or non-conform), the Buyer must file his claim within 10 days of receiving the shipment.

Claims shall be sent as Registered Airmail to FMA Global at the aforementioned address, and must include:

- The Buyer's address and identity.

- The references of the product.

- The motivations of the claim.

Product returns shall be done within 10 days from the attribution of a return identification number by FMA Global's Service Center.

In any other case, FMA Global may not proceed in any refund or any exchange of returned products.

All products to be exchanged or refunded shall be returned as Registered Airmail to FMA Global in their original packaging. The products must be complete with all their accessories, as in the original order.

Shipping costs are to be paid by the Buyer.

The Buyer remains responsible for all risks and damage resulting in the return of his shipment.

In the case of non compliance to the above procedure, the Buyer may not file any claim for non-conformity or defect of the delivered products.